Troubleshooting / Help - Frequently Asked Questions
How can I report a problem or make a comment/suggestion?
Some pages are hard to read.
The new Trade-A-Plane.com is responsive and works on any device you own! Simply pinch your screen zoom in or hold down the "Ctrl" key and use your keyboards plus or minus keys to zoom in or zoom out.
Why does your search bar work the way that it does?
We use a common open source software called Elastic Search to do our keyword searches in the search bar. It returns a score based on the criteria entered, prioritizing make/model/model group combination matches. Elastic Search only considers the following parameters: category, make, model, model group, year, location, whether a listing has a price or not, whether a listing has photos or not, and text descriptions including remarks, avionics, interior, and web description. From that information, Elastic Search builds a score based on the keyword entered and then bumps up listings that have a photo and a price.
Note: Selecting a sort by option completely negates the relevancy sorting, so you may see additional matches that are only slightly relevant to your original search term.
Drilldown Searches - Why do I sometimes have to pick a category, make, or model, but sometimes I can just pick all of them?
When you visit an aircraft results page, we build a temporary table with the parameters you've chosen. For performance, we will have you drill down another level (if there is a lower level) to get your your results faster if there are more than 2,000 results.
Email Alerts – why does it say my search is too broad?
We require an additional parameter such as category, make, or model, to cut the search size group and speed up performance. If we do not do this, we search through our entire catalog of aircraft every hour to provide your alerts to you and thousands of other people. In short, we require these search parameters in order to keep our website running as quickly as possible.
I just paid / activated / modified my listing but can’t find it or the changes don't seem to be taking effect?
Your active listing can always be found by entering your 6 or 7 digit listing ID into the search bar.
We use proprietary methods to check all new listings and verify their authenticity.
Depending on our automatic review process your listing may immediately be active on the website or may require a manual review before being active.
Any delay in activating your listing will be credited by offsetting the end date on your listing to align with a 30 day post.
If we are unable to verify the authenticity of your listing the full amount of the purchase price will be refunded.
For faster performance we cache (store) all of our inventory data in special buffers. This data is refreshed every 2 - 4 hours depending on the search method (e.g. Search Bar / Browsing) so you may need to wait a few hours before you find it with every search option on our website.
How do I change the information on my listing once it has been submitted?
Visit My Account, choose what type of listing you would like to edit under "Manage My Listings", and then select "Review / Edit / Pay" on the listing you would like to change.
What is your refund policy?
Trade-A-Plane.com offers an affordable and valuable product for advertising your aircraft, part, product, service, engine, or real estate. Advertising with Trade-A-Plane gives you advertising exposure at a very competitive price, therefore, Trade-A-Plane does not offer refunds for advertising charges once your ad has been posted.
Trade-A-Plane.com will issue a refund if you mistakenly placed an ad and or paid for it mulitple times. To file a claim for a refund please Contact Us.
How do I register on the site?
Click on the Login link in the top right header of the site then click on the link under New Users (right side) to create a username and password.
Favorites / Saved Searches / Email Alerts
How do I view / manager my Favorites, Saved Searches, and Email Alerts?
You can view / manager your saved listing(s) by visting My Account and clicking Favorites / Email Notifications.
How do I change my account information settings?
Visit My Account and click on the related setting under "Info & Settings".
Compromised Password Warning from Google Chrome
Recently Google Chrome rolled out a compromised username / password check into the web browser. If you use the same username and password across multiple websites and that username and password combination has been tied to a data breach, Google Chrome gives a warning that the username and password combination is compromised. This does not mean our website was breached, it means that this username and password combination has been compromised on another website. You should most likely change your password for our website as well as any others you may have signed up for using the same credentials. It's possible that this breach was not related to one of your accounts at all, and that someone else with the same username and password combination was the victim of a breach.
How do I report a suspicious buyer or seller to Trade-A-Plane?
Click on the "Report this listing" link on the bottom of the detail page of every listing.
What should I do if I think I may be a victim of an internet scam or fraud?
You should report any suspicious activity including internet scams or fraud to the following authorities:
Federal Trade Commission for consumer information offers practical information on a variety of consumer topics.
Internet Crime Complaint Center an FBI and NW3C Partnership accepts online complaints for internet fraud and scams.
You should also check with your local government about filing an internet complaint.
Where can I view the latest internet scams?
You can find the latest information on internet scams and fraud on the Federal Trade Commission site.